The good news is....

I made a call to Garmin Denmark and they agreed to swap the GPS cradle out with any dealer I could find who had a Zumo in stock. Luckily my guys at MC Marine in Bergen had it in stock and agreed to the swap. I really have to thank these guys because not only did they swap it out they spent 45 minute on the phone figuring it out with nothing else to gain but my satisfaction. I wish could say I recommend the BMW dealer in Bergen, but I can't.

Now the shock. Hyperpro delivered as promised and I was quite pleased when the mechanic looked at the problem and agreed the shock was messed up. It's been a perplexing problem because there hasn't been an signs of leakage. That said, the mechanic figured that whatever charged the exterior control had leaked out. The shock was bad enough I could easily press down the back of the bike and bottom it out. Unfortunatly, the shock was supplied with a upper bolt that was too short for the application so any attempts at fixing it myself would have brought me back to the dealer anyhow. This was more than a bit aggitating but the mechanic figured a work around.

Overall, I remain impressed that Hyperpro and Klaus, the US distributor, have taken this matter as seriously as they did. The biggest problem is that I have paid for a shock that the distributor hasn't been charged for and I still need to ship, but am unable to do because of the travel circumstances. I remain optimistic that this will have a happy conclusion and will let you know the results.